Privacy Policy
Last Updated: March 15, 2025
Lightdrivemax operates under Taiwan's Personal Data Protection Act and maintains transparent practices for handling your information. We're based in Kaohsiung and work with students and businesses across Taiwan who trust us with their cloud computing education needs.
This policy explains what we collect, why we need it, and how you control your data. We've written it in plain language because legal jargon helps nobody.
Information We Collect
When you sign up for our cloud computing courses or contact us about programs, we gather specific details to provide educational services.
Account and Registration Data
Creating a student account requires your name, email address, and phone number. We also ask for your educational background and professional experience to match you with appropriate course levels. Payment information goes through secure processors – we never store complete credit card numbers on our servers.
Learning Activity Information
Our platform tracks your progress through course materials, quiz results, and project submissions. This data helps instructors provide feedback and lets you see where you stand. We record which lessons you've completed, time spent on different modules, and areas where you might need extra support.
Technical Data
Like most websites, we collect IP addresses, browser types, and device information. This helps us maintain platform security and optimize the learning experience for different devices. We also use cookies for session management and preference storage.
Taiwan-Specific Compliance
Under Taiwan's Personal Data Protection Act, we obtain explicit consent before collecting personal information. You can request a copy of all data we hold about you at any time, and we respond within 15 business days as required by local regulations.
How We Use Your Information
Every piece of data we collect serves a specific purpose related to delivering quality cloud computing education.
- Providing access to course materials and maintaining your learning dashboard
- Communicating about upcoming classes, schedule changes, and important announcements
- Processing enrollment and handling payment transactions securely
- Offering personalized learning recommendations based on your progress
- Generating certificates upon successful course completion
- Improving our curriculum based on aggregated student performance data
- Sending occasional updates about new programs that match your interests
- Maintaining platform security and preventing unauthorized access
We don't sell student data to third parties. Period. Your information stays within our educational ecosystem unless you explicitly authorize sharing with potential employers through our career services.
Data Storage and Security
Student records live on servers located in Taiwan, with encrypted backups maintained according to local data residency requirements. We use industry-standard encryption for data transmission and storage.
Security Measures
Our security approach includes multiple layers of protection. All connections use TLS encryption, and we implement regular security audits. Access to student data is restricted to authorized staff who need it for legitimate educational purposes. Employees receive training on Taiwan's privacy regulations and our internal security protocols.
Data Retention Periods
| Data Type | Retention Period | Reason |
|---|---|---|
| Active student records | Duration of enrollment plus 2 years | Educational continuity and certificate verification |
| Course completion certificates | Permanent | Professional credential verification |
| Payment transaction records | 7 years | Taiwan tax and accounting regulations |
| Marketing communications consent | Until withdrawal of consent | Ongoing communication preferences |
| Technical logs and IP addresses | 90 days | Security monitoring and platform optimization |
After retention periods expire, we permanently delete data using secure erasure methods. You can request early deletion of your account and associated information, though we may retain certain records where legally required.
Sharing and Third-Party Access
We work with several service providers to deliver our educational programs, and some have limited access to student information.
Service Provider Categories
Payment processors handle transaction details but don't receive your full learning history. Email service providers manage course notifications and announcements. Cloud infrastructure partners host our platform but operate under strict data protection agreements.
Video conferencing tools for live classes may collect participation data. We've chosen providers with strong privacy policies, though you should review their terms independently. Lab environment providers for hands-on cloud computing exercises access technical activity logs but not personal identification details.
Career Services Data Sharing
Students can opt into our career placement assistance, which involves sharing resumes and project portfolios with potential employers. This is always voluntary – we never pass your information to companies without explicit permission for each instance.
International Data Transfers
Some cloud infrastructure services operate internationally, which may involve transferring data outside Taiwan. We ensure these transfers comply with Taiwan's cross-border data transfer requirements and use providers with adequate protection standards.
Your Privacy Rights
Taiwan's Personal Data Protection Act gives you substantial control over your information. Here's what you can do and how to exercise these rights.
Access and Correction
Request a complete copy of all data we hold about you. We provide this in a readable format within 15 business days. If you spot incorrect information, ask us to fix it – we'll update records within 10 business days of verification.
Deletion and Restriction
You can request deletion of your account and associated data, though we may need to retain certain records for legal compliance. If you're in the middle of a course, we'll discuss options for completing your program before removing access.
Sometimes you might want us to stop processing certain data temporarily while disputing accuracy or objecting to how we use it. We'll pause non-essential processing while investigating your concern.
Marketing Opt-Out
Every marketing email includes an unsubscribe link. You can also manage communication preferences in your account settings or contact us directly. Opting out of marketing doesn't affect essential educational communications about courses you're enrolled in.
Data Portability
Request your learning records, project submissions, and certificate information in a portable format. This is useful if you want to maintain personal archives or transfer credentials to other platforms.
Cookies and Tracking Technologies
Our platform uses cookies to maintain your login session, remember preferences, and understand how students interact with course materials.
Essential Cookies
These keep you logged in and maintain your language preferences. They're necessary for the platform to function and can't be disabled without breaking core features.
Analytics Cookies
We track which lessons are most helpful and where students commonly get stuck. This aggregated data improves course design. You can opt out through your browser settings, though it limits our ability to enhance the learning experience.
Managing Cookie Preferences
Most browsers let you control cookie acceptance. Blocking all cookies will prevent login and disrupt the learning platform. We recommend allowing essential cookies while managing analytics preferences based on your comfort level.
Children's Privacy
Our courses target working professionals and students at least 18 years old. We don't knowingly collect information from minors under 18 without parental consent. If we discover we've inadvertently gathered data from someone underage, we delete it immediately.
High school students interested in cloud computing should have parents or guardians create accounts on their behalf and participate in enrollment decisions.
Changes to This Policy
We update this privacy policy occasionally to reflect new practices or legal requirements. When changes are substantial, we'll email active students at least 30 days before they take effect.
The "Last Updated" date at the top shows when we most recently revised the policy. Continuing to use our platform after changes go live means you accept the updated terms.
We maintain an archive of previous policy versions. Contact us if you need to review older versions for reference.
Taiwan Legal Framework
Lightdrivemax complies with Taiwan's Personal Data Protection Act and relevant Ministry of Education regulations for vocational training institutions. We register our data collection practices with appropriate authorities and maintain current compliance certifications.
Students have the right to file complaints with Taiwan's National Development Council if they believe we've mishandled personal information. We hope to resolve any concerns directly, but this option exists as a safeguard.